Topic: A user complains not being able to register  (Read 39238 times)

One of our clients complains about receiving an error message while trying to register as a new user.
What could be the problem?

Please ask the user for the exact error message, this usually explains the problem and will help you how to solve it.

What happens from time to time:
The user might already have registered before or maybe he / she already has an account created by the organizers (e.g. as Reviewer, PC Member or Chair).

Please go to:
Overview => User and Participant Management => List of All Users
Use the search function here to find out whether the user does already have an account.
Please remember to consider deleted users, too, as they are kept in the database until being purged.

If you have found the user, you can send them their user name and they can obtain a new password from ConfTool when they click on "Forgotten your password?" on the login screen.

For more information please refer to: