In May 2025, Princeton University launched TigerData, a research data management service designed to support storage, access, and evaluation of research data projects. This included the launch of the TigerData web portal, which supports service delivery and provides researchers with a UI to manage their projects. This paper examines the collaborative, multi-year process behind the portal's development, highlighting the sociotechnical challenges and organizational strategies required to deliver a production-ready service that spans across institutional boundaries. The project required sustained coordination among multiple departments at Princeton University as well as a cross-cutting governance group, each bringing distinct cultures, expertise, and operational constraints. We discuss early communication and coordination challenges, the impact of adopting a novel storage platform with a smaller preexisting community up front, and the need to integrate legacy projects that predated the mature service framework. We will also describe how intentional investments in trust-building, role clarification, and sharing experiences with agile practices at scale enabled progress. Key outcomes include a fully automated deployment pipeline and a workflow-driven project request workflow that supports efficient project provisioning. This case study offers practical lessons for library technologists designing complex, collaborative research infrastructure services at their institutions and beyond.

This presentation will discuss APTrust’s journey in creating a new technical roadmap planning process. APTrust is a consortium based at the University of Virginia, dedicated to digital preservation and providing preservation storage across multiple geolocations to a variety of academic and non-academic member institutions. In 2025, our aim was to develop a new technical roadmap planning process driven by direct feedback from our members. Our new process included a comprehensive survey, focus groups, and data analysis. We were able to use the analysis from this new, feedback-driven paradigm to produce a robust technical roadmap organized into software goals, infrastructure goals, and security and risk management goals. As Lead Developer at APTrust, I am excited to share our process and answer questions from the audience about developing a technical roadmap for a digital preservation organization.