Conference Agenda

Overview and details of the sessions of this conference. Please select a date or location to show only sessions at that day or location. Please select a single session for detailed view (with abstracts and downloads if available).

Please note that all times are shown in the time zone of the conference. The current conference time is: 9th Oct 2025, 09:04:11am IST

 
 
Session Overview
Session
Citizen Engagement and Public Service Delivery
Time:
Thursday, 13/Feb/2025:
11:30am - 1:00pm

Session Chair: A.P. Singh, National Centre for GoodGovernance, India
 Location: MR 5

Floor L1

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Presentations
ID: 123 / 1311NEXTCITIZEN: 1
1.1. Next Generation Administrative Reforms: Abstracts
Keywords: E-Governance, Digital Reforms, Local Government, Transparency, Inclusive Democracy

E-Governance and Digital Reforms in Local Government

A., Sumithira1; D, Ramakrishnan2

1Alagappa University, India; 2Madurai kamaraj University, India


ID: 446 / 1311NEXTCITIZEN: 2
1.1. Next Generation Administrative Reforms: Abstracts
Keywords: Citizen-centric public service delivery system, Decentralization, Citizen Engagement. Efficiency, Effectiveness, Online services.

Analysis of the Success and Challenges of Implementing Citizen-Centric Public Service Delivery at the Local Level in India: A Study on the Use of Online Public Service Applications

Sharma, Meenu

The Assam Royal Global University, India

Bibliography
Usmani, D. A. . ., Sharma, D. M. ., Bung, D. P. ., Kumar, D. R. ., Ahmad, D. F. ., & Gupta, D. A. . (2023). Key Variables Influencing Artificial Intelligence (AI) Implementation InSupply Chain Management (SCM): An Empirical Analysis on SMEs. Migration
Letters, 20(S11), 1284–1307. https://doi.org/10.59670/ml.v20iS11.9083
Dr. Meenu, Industry 5.0 Post-Pandemic Transformation: A Study of Challenges to Inclusive Work Environment, Journal of Positive School Psychology (JPSP),6(2),2022,633-638, 2717-7564
Dr. Meenu, Emerging trends in research and development in Social sciences in India,International Journal of Governance & Development,2(2),2022, 55-59. 2582-9416
Prof. Mohinder Singh and Dr. Meenu, Democratic Decentralization Through PRIs in India: Successes, Failures and Prospects, Indian Journal of Political Science, 2022(83), 607-614,0019-5510
Dr. Meenu, New Public Management and E-Governance in India: An Empirical Assessment of Governance in the Public Sector, Futuristic Trends For Sustainable Ecosystem, Taylor &Francis Group, CRC Press, April 2022, pp: 212-219
Dr. Meenu, Economic impact of Pandemic in India: An analysis of Industrial sector, The Issues Relating to Economics, Business and Accounting in the Present Context’, edited by Kajalbaran Jana, August 2021, Redshine Publication, London and India, 978-93-90937-77-6,pp72-80.
Dr. Meenu Sharma and Dr. Arpee Saikia, Historical Context and Evolution of Metaverse,Research, Innovation, and Industry Impacts of the Metaverse, edited by Jeetesh Kumar, Manpreet Arora, Gul Erkol Bayram, IGI Global, 979-8-3693-2607-7, 2024, pp.27-42