Overview and details of the sessions of this conference. Please select a date or location to show only sessions at that day or location. Please select a single session for detailed view (with abstracts and downloads if available).
Please note that all times are shown in the time zone of the conference. The current conference time is: 17th May 2024, 10:42:54am CEST
Session Chair: KwanMyung Kim, Ulsan National Institute of Science and Technology, Korea, Republic of (South Korea)
Location:Congress Hall Orlando 2
Presentations
Design to fail? The reasonably foreseeable failure and misuse
Harald Schaub1, Petra Badke-Schaub2
1University of Bamberg, Germany; 2Delft University of Technology, The Netherlands
This paper examines the critical concept of "reasonably foreseeable failures and misuse" in product design. The psychology of failures and the ethical/legal implications are highlighted. The approach aims to provide a comprehensive understanding of the challenges associated with integrating reasonably foreseeable user failure and misuse into the design process. By taking a proactive approach to failure and misuse, designers can not only increase product safety, but also stimulate innovation that takes into account a wide range of user behaviour, including in unexpected circumstances.
Unravelling experiences, barriers, and design strategies for encouraging reusable takeaway cup usage
Laure Herweyers, Els Du Bois, Ingrid Moons
University of Antwerp, Belgium
The increasing use of disposable takeaway cups negatively affects the environment due to their non-recyclability and waste. This study investigates the adoption and sustained use of reusable takeaway cups in Belgium, including routines and experience. We did structured interviews (n=58), a survey (n=300), diary studies (n=8) and interviews with baristas (n=8). The findings provide recommendations including clear communication, incentives, and user-friendly cup design. Future research should test interventions and consider regional and cultural variations in sustainable coffee consumption.
Towards cycling engagement by mapping design interventions to observed barriers: an example from Glasgow’s bike share programme
Mia Shepherd1, Tripp Shealy2, Lewis Urquhart1, Deirdre Harrington1, Anja Maier1,3
1University of Strathclyde, United Kingdom; 2Virginia Tech, United States of America; 3Technical University of Denmark, Denmark
The benefits of cycling are well-established, but how to engage people with bikes for active travel is far less understood. This study offers insights into the motivations, barriers, and design solutions associated with cycling. Interviews with 30 bike-share users in Glasgow, UK found a key motivation to be commuting time efficiency and the predominant barrier was shared space with vehicles. Alignment between the most mentioned design solution, dedicated cycling lanes, and the significant barrier of sharing space with vehicles underscores the importance of behavioural design interventions.
Evaluating design approaches for encouraging behavior change in editors: exploring a digital nudging strategy in a non-personalized recommender system to promote adoption of augmented analytics
Tanja Heinrich1,2, Oliver Szasz1
1Macromedia University of Applied Sciences, Germany; 2Ippen Digital, Germany
In the age of digitalization, navigating through vast amounts of data is a challenge. Augmented analytics, which often goes unnoticed by employees, has the potential to support effective decision-making. This study examines the impact of digital nudging on editors' cognitive load and behavioral change towards augmented analytics, providing insights into behavior change design. Combining theory with expert interviews and workshops, this study results in five nudging strategies. The findings reveal varied triggers influencing behavioral change, emphasizing stakeholder involvement in the process.
Weak tie interactions in networking: five types of interaction structures
Georgina Nightingall, Weston Baxter
Imperial College London, United Kingdom
Weak ties contribute to an individual’s happiness, health and career, yet networking events supporting weak ties are often considered ineffective and unenjoyable. More support is needed to aid the design of these experiences. This inductive qualitative study explores how weak tie interactions occurred in a 3-day event for a professional networking community. Data was collected from multiple behavioural settings through direct observation, semi-structured interviews and archival data. Results highlight five structures underpinning weak tie interactions and associated implications for design.
Design strategies to facilitate second-hand clothing acquisition
Marie Das1, Ingrid Moons2, Els Du Bois1
1Faculty of Design Sciences, University of Antwerp, Belgium; 2Faculty of Business and Economy, University of Antwerp, Belgium
Extensive research found many barriers and drivers in second-hand clothing (SHC) acquisition. This study explores their relationships and the role of design in enhancing SHC experiences. 16 semi-structured interviews revealed insights into personal experiences and emotions. Customer journey mapping highlighted 5 design interventions: a. effective branding and marketing, b. appealing clothing presentation, c. facilitating garment search, d. aiding quality inspection, and e. optimizing price-quality balance. Future, quantitative, research is needed to confirm the findings for a wider public.
