Topic: Changing payment status / cancelation of payments  (Read 54675 times)

Where can I cancel a payment that has been recorded erroneously?

What do I have to do when the check of a participant bounces or a participant cancels a payment after it has already been recorded in the system?

You can change the payment status in ConfTool at any time and edit or delete payment entries.

Please go to:
Overview => User and Participant Management => Participants
Search for the respective participants and select their names to see the "Details of the Participant's Registration".
Please select "Manage payments" to access all payments related to the participant.

Now, please select the payment you would like to delete from the list and then select the button "Refund or Delete payment" (see image 1).

On the next page select the button "Delete Payment".
As it was not really intended to record a payment, we recommend removing the check mark from the option "Send Confirmation E-Mail" (see image 2).