Conference Agenda

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Session Overview
3.1: Oral Presentations - Professionals Connected
Thursday, 02/June/2022:
10:30am - 12:15pm

Session Chair: Hans Ket
Location: Van Beuningen

Session Abstract

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10:30am - 10:45am
ID: 155 / 3.1: 1
Oral Presentation
Topics: Professionals Connected

Collaboration between the librarian and researchers

Eli Harriss1, Sabine Klein2

1University of Oxford, United Kingdom; 2University of Zurich, Switzerland


We want to discuss the holistic, ‘total’ nature of what can happen when a librarian works with researchers to collaborate on a project such a systematic review. We use the ‘total’ model to consider the breadth of skills required by library staff: project management; people management; time management; communication; teaching; and information literacy. We describe the practical steps that we can take when conducting the reference interview and an algorithm that we can use, the mentoring aspect involved in these relationships, and the “invisible work” (with reference to Ross-White, 2021) and emotional labour put in by library staff (with reference to Constantin, 1840 and Emmelhainz et al, 2017) to ensure that projects are successful, methodologies are rigorous, robust, and transparent, and that all communication is positive to maintain future collaboration.

Two case studies are presented to compare the practical steps we take when a librarian approaches a research group, or when researchers approach the librarian to request their involvement in a project such as a systematic, scoping, or realist review; the pastoral care and mentoring aspects involved in managing the information science aspects of a review project; the emotional labour and the behavioural aspects of meetings with students and researchers for 1-1s to discuss research projects.
Method/ Program Description

Case studies from Medical Librarians based at the University of Oxford and the University of Zurich are used as the research method for this presentation.
Results/ Evaluation

We present an algorithm of steps to follow in the reference interview, and describe the mentoring skills and the emotional labour involved in two cases.


These case studies reveal that, in line with the literature, the practical steps involved in the reference interview, the mentoring and pastoral care of students and researchers, and the emotional labour are not unique to the work of Medical Librarians, setting our work in the broader context of librarianship, and raising awareness of these issues both for further training and for professional welfare. We also encourage our fellow librarians to discuss more about how to deal with demanding researchers and how to set boundaries in a professional way.


Constantin, L. A. Bibliothekonomie : oder Lehre von der Anordnung, Bewahrung und Verwaltung der Bibliotheken. Leipzig: N.p., 1840.

Emmelhainz, C., Pappas, E. & Seale, M. 2017. Behavioral expectations for the mommy librarian: the successful reference transaction as emotional labor, Sacramento, CA, Library Juice Press.

Ross-White, A. 2021. Search is a verb: systematic review searching as invisible labor. J Med Libr Assoc, 109, 505-506.

Human Touch (Recommended)

This paper is very much focussing on the human touch involved when Librarians collaborate with Researchers, discussing the emotional labour and the interpersonal skills required for this work.

Biography and Bibliography
Eli Harriss has worked as an Outreach Librarian and Library Manager for thirteen years and is now the Outreach and Enquiry Services Manager for the Bodleian Health Care Libraries at the University of Oxford (UK).

Sabine Klein is a former medical subject librarian and newly appointed product manager at the Zurich University Library. She strives to improve products and customer services.

10:45am - 11:00am
ID: 231 / 3.1: 2
Oral Presentation
Topics: Professionals Connected

The power of community: how experience, expertise, and friendship strengthened academic pandemic support

Heather K Moberly1, Fiona JL Brown2, Emma Place3

1Texas A&M University, United States of America; 2University of Edinburgh, Scotland; 3University of Bristol, England


Veterinary librarianship is a small specialty. Practitioners are often the only specialist at their university or in their geographic area. Historically, they have formed tightknit communities within larger library organizations including the European Veterinary Libraries Group in EAHIL, the Animal Health Information Interest Group in USAIN, and the Animal and Veterinary Information Specialist Caucus in MLA.


This case study illustrates the challenges and responses of three librarians and their libraries to support their academic programs across two and a half years during the global pandemic. The three share similar responsibilities at large comprehensive universities and have both discussed their individual work and collaborated across roughly a decade.

Method/ Program Description

Etienne Wenger defined Communities of Practice (COPs) as groups of individuals who share an interest, the desire to learn from each other, and the desire to improve the shared interest. COPs can be formed naturally or intentionally. (Wenger, 1998). Throughout the years, each of the three has led at times and learned at others.

This session shares overviews of each librarian's experience individually and focuses on the shared experience of relying on the strength of community built in years immediately prior through collaboration.

Results/ Evaluation

Upon reflection, the three librarians recognized that they, and their colleagues, form a Community of Practice that transcends membership in specific organizations and includes specialists in adjacent disciplines.


The actions and reactions of three similarly tasked librarians during the ongoing, several years long work response during the pandemic led them to realize that throughout the time they had known each other that they had created a Community of Practice and appreciate its strength.

Biography and Bibliography
Heather K. Moberly, Fiona J.L. Brown, and Emma Place are academic support information specialists who share an interest in, and support of, the veterinary curricula at their respective universities. They are the current officers of the European Veterinary Libraries Group in EAHIL and recently collaborated on the "Acquire" module of the open access online tutorial EBVM Learning (

11:00am - 11:15am
ID: 205 / 3.1: 3
Oral Presentation
Topics: Professionals Connected

RIB, the Italian Repository of the Health Libraries and Information Professionals, an Omeka S Digital interactive platform

Ivana Truccolo1, Francesca Gualtieri1, Fabio Venuda3, Sara Speciani2, Silvia Molinari1, Maria Rosaria Orditura3, Chiara Formigoni1, Federica Viazzi1, Fulvia Merlini1, Ferruccio Diozzi4

1GIDIF RBM, Italy; 2Editrice Bibliografica, Milano; 3Università Statale di Milano; 4Cira Documentation Centre, Napoli (former head)

There exists a substantial body of scientific literature on topics related to health libraries and the
role of the health librarian & information professional (HeLiP).
In Italy, despite the fact that the provision of professional training, continuing education, and
cultural and scientific updating of health professionals is, according to the law through which it was
founded, one of the aims of the National Health Service (Servizio Sanitario Nazionale, SSN),
neither libraries nor information centres are specifically mentioned and the HeLIP is not formally a
professional role within NHS.
The aim was to create a repository, or interactive digital platform, to highlight the role of
HeLIPs and the work done by health libraries and information centres, which collect documents,
projects, images, videos, web pages...
This repository stems from a project originally developed by a member of the association Gidif-
Rbm during a master’s course in digital humanities (University of Milan, coordinator Prof. Fabio
Venuda), a project that the association subsequently decided to implement
The platform’s potential target comprises not just students, healthcare professionals and librarians,
but also teachers/instructors and any members of the general public who may be interested.
Materials and methods
The prototype for the platform was created between October 2020 and January 2021 using
Omeka Classic, a free, open-source content management system for online digital collections
developed by the Roy Rosenzweig Center for History and New Media. It was chosen for its relative
user friendliness and because it offers the possibility of exporting and reusing the data by creating a
dedicated website:
To date, 99 articles have been published, grouped into the platform’s six sections:
1. John Shaw Billings and the birth of biomedical librarianship
2. Libraries and biomedical libraries: definitions
3. Cooperation in the biomedical field: professional associations, library systems, networking and
4. Continuous and specialised training of HeLIP
5. Biomedical and humanistic disciplines: possible intersections
6. Professions in the field of biomedical information & communication: an overview

Impact of the prototype
The prototype, promoted on social media, has been well received. Editrice Bibliografica (an Italian
publisher and cultural agency) has entered into a partnership with GIDIF-RBM to transform it into a
real interactive digital platform.

An innovative collaborative project was drawn up and presented at BIBLIOSTAR 2021, an annual
meeting, held in Milan (Italy), dedicated to the world of libraries.
Using Google Form a questionnaire was submitted to professionals in order to gather suggestions
and evaluate interest in the project. Of the 37 responders, 75% indicated that they interested in
taking part in the RIB project.
Having thus established that the project had the necessary prerequisites, a domain was purchased
( and Omeka S, an advanced version of Omeka Classic, was installed.
Through collaboration with the second Master in Digital Humanities run by the University of
Milan, data were imported into Omeka S (via an application programming interface) and the
transition from prototype to real interactive digital platform is now under way.

Concluding remarks

We believe that this project has the potential to raise the profile of iHeLIP and could bring to light important documents that are often undervalued or not widely known.

Human Touch (Recommended)

People can easily contribute to the platform by proposing documents that the GIDF-RBM board will evaluate before publication.

Biography and Bibliography
ORCID 0000-0003-0402-5136
Master in Digital Humanities (2020). Master in Library and Information Science(1 yr after 4yrs of BA); BA(4yrs) in Sociology; Master in Health Sociology;
I entered the library profession in 1984 by organising and heading the Library of the Centro di Riferimento Oncologico di Aviano (CRO) IRCCS, northeast of Italy, one of the 9 Italian Cancer Research & Care Institutes in Italy. After 1998, the Library activated a section addressed to patients and their relatives and became the "CRO Scientific and Patients’ Library”. After 2010, the Library beam the pivotal of an institutional Patient Education & Empowerment Program. After April 1st 2020, I am retired. Until than , I have been actively involved in many Italian collaborative projects and inter-library IT networks.
Currently, I am the President of two different no-profit Associations: the GIDIF RBM, the Italian Association of Biomedical Information Professionals, and the ANGOLO OdV, an Italian Cancer Long Survivors Association.
- Digital Humanities versus Medical Humanities
- The power of informal cancer caregivers’ writings: results from a thematic and narrative analysis. DOI:
- Priorities for Cancer Research From the Viewpoints of Cancer Nurses and Cancer Patients. DOI: 10.1097/ncc.0000000000000776
- Patients and caregivers’ unmet information needs in the field of patient education: results from an Italian multicenter exploratory survey. DOI: 10.1007/s00520-018-4439-z
- Avoiding misleading information: A study of complementary medicine online information for cancer patients DOI: DOI: 10.1016/j.lisr.2019.02.006

11:15am - 11:30am
ID: 114 / 3.1: 4
Oral Presentation
Topics: Professionals Connected

Coordinating and developing university library communications — my job, everybody's task

Tuulevi Ovaska

University of Eastern Finland, Finland

The university library's communications were reorganized in early 2017. Earlier, first the deputy director, and later two of the library’s department heads together were responsible for the communications, but five years ago it was decided that a should take the position and expert role to first reorganize and then constantly develop the communications. At this point, it is necessary to explore and examine how the library’s communications have performed and developed.

The presentation seeks to explain how communication was reorganized, what tools were put into service, how communication competencies and tasks were shared among the library staff, how activities are continuously developed, and what being responsible for communications means for the professional development of a librarian.


The presentation inspects the documents of communication related groups and meetings, explores the programs and results of communication themed library staff seminars and workshops, compares former and later communication plans, looks at communication related articles in the annual reports of the library. It also examines if and how the plans were realized and how much the new role changed the librarian's job description.

Examining the documentation and the achievements related to the library’s communications during the years 2017-2021 reveal that the organizational changes were necessary and effective, and that library communications require constant development. In libraries, communicating about the services and collections is part of everyone’s job. In addition, this is one of the many cases when professional development is horizontal.


Library and information science professionals are often eager to expand their roles and usually interested in learning and professional development. Communicating about the library services and collections is essential and should part of the library’s strategy and be included in all staff members’ job descriptions at one level or another so that the users get the information they need when they need it. In addition, the person in charge of it, should be eager to learn, to facilitate learning and to generously share their knowledge.

Human Touch

People communicate with each other, even if they use a wide variety of technology. Communication is a human activity. I aim to present this case both as organizational development in the library and as five years of professional development and a personal learning process.

Biography and Bibliography
Tuulevi Ovaska, MA, Senior Information Specialist at the University of Eastern Finland Library, graduated from the University of Tampere, Finland, in 1990. She is librarian and information specialist since 1990 and health librarian and information specialists since 2003. Her main tasks are currently related to coordinating and developing library communications, but she also has subject librarian and researcher support tasks in medicine and dentistry. Tuulevi has been a member of the EAHIL Board until the end of the year 2020 and before that she was a Council member and a member of the Editorial Board of the Journal of EAHIL. She is interested in cooperation and collaboration, in professional development, in benchmarking, in supporting researchers' visibility and research impact and in open and responsible metrics and evaluation. Her interests also include in the visibility and impact of library work, and the roles and tasks of library staff, and in how to communicate better about what we do (and what we don't do). Twitter:@TuuleviUEFLib. LinkedIn:

Selected recent publications in Finnish and English:
Juntunen, A., Laurila, A., Ovaska, T., Rissanen, T., Rosti, T. (2021). Viestintä kuuluu kaikille - mielikuvien arkistointia. Ensimmäinen vuosikymmenemme: Itä-Suomen yliopiston vuosikertomus 2020. ['Communications Belong to Everyone – Archiving Mental Images'] Pandemic'] Mikko Meriläinen & Tuulevi Ovaska (eds.) Our First Decade. University of Eastern Finland – Annual Report 2020. University of Eastern Finland, Library, 2021. Publications of the University of Eastern Finland. General Series; 37.
Aho, M., Kuittinen, M., Meriläinen, M., Mikkonen, H., Ovaska, T., Parviainen, H., Rissanen, T., Rosti, T., Saarti, J., Salmi, K., Turunen, T. (2021). Kirjasto kiepsahti korona-aikaan. Ensimmäinen vuosikymmenemme: Itä-Suomen yliopiston vuosikertomus 2020. ['The Library during the Coronavirus Pandemic'] Mikko Meriläinen & Tuulevi Ovaska (eds.) Our First Decade. University of Eastern Finland – Annual Report 2020. University of Eastern Finland, Library, 2021. Publications of the University of Eastern Finland. General Series; 37.
Virrankoski, A., Ala-Kyyny, J., Manninen, S., Suikka, M., Aho, M., Kuittinen, M., Meriläinen, M., Mikkonen, H., Ovaska, T., Parviainen, H., Rissanen, T., Rosti, T., Saarti, J., Salmi, K., Turunen, T., Lahtinen, H., & Marjamaa, M. (2020). ”Nenästä kiinni ja ponnistus ja hyppy! Kirjastot sopeutuivat koronakevääseen. Signum, 52(2), 16–23. [An article in a professional journal about how Finnish academic libraries adapted to the covid19 situation in spring 2020]
Buset, K. J., Declève, G., & Ovaska, T. (2019). Hunting for the library value. Journal of EAHIL, 15(1), 8-14.

11:30am - 11:45am
ID: 143 / 3.1: 5
Oral Presentation
Topics: Professionals Connected

Implementing a national discovery service – partnership working to deliver at scale

Lucy Reid, Helen Bingham

Health Education England, United Kingdom


Country A had a fragmented discovery infrastructure with local, regional and national platforms. As a result, user experience research showed that healthcare staff and learners had difficulty accessing and using knowledge and evidence. In 2018, approval was granted to develop a national resource discovery infrastructure:

“…to provide staff with a single, coherent national gateway to their trusted library and knowledge service, connecting them seamlessly to quality resources, services and support tailored to their needs”

Delivering a national discovery service is a step-change for the wider workforce and for knowledge and library staff.


Procurement and implementation of a national discovery service in a highly complex environment has required significant partnership working between a strategic national body, 182 local knowledge and library services, suppliers and other stakeholders. The aim of this presentation is to share learning from the experience of working in partnership to meet the needs of over 1 million end-users and show the impact of the work to date.

Method/ Program Description

Partnership working and project management have been key to the delivery of the new discovery service, the NHS Knowledge and Library Hub. This has been underpinned by regular research and engagement activities throughout the process. This presentation will show the importance of activities including:
• End-user experience research
• Before Action Review
• Stakeholder engagement events
• Product training and support
• Marketing and communication
• After Action Review
• User surveys

Results/ Evaluation

The NHS Knowledge and Library Hub was launched to library and knowledge services in October 2021 with national communications to end-users starting in January 2022. Feedback through After Action Reviews with stakeholders and partners shows that the implementation has been positive. Early indications from end-users suggest that the NHS Knowledge and Library Hub has improved access to knowledge and evidence for the wider workforce.


Implementing the NHS Knowledge and Library Hub has been beneficial for end-users as well as knowledge and library staff. Learning from the process will inform future developments including additional content integrations, enhancing single-sign-on and further tailoring the end-user experience.

Human Touch (Recommended)

This project has required an enhanced level of collaboration to manage change at pace and scale, especially in the context of the pandemic and other challenges. Members of the project team worked continuously with regional and personal networks to maintain dialogue with stakeholders and achieve buy-in. “Temperature checks” throughout the project showed that this engagement led to growing acceptance of the new service and ultimately better uptake.

Biography and Bibliography
Lucy Reid
Deputy Head of Knowledge and Library Services (Resource Discovery)
Health Education England
Lucy is a healthcare information professional with a background in delivering information to students, clinicians and patients, supporting evidence-based practice, research and continuing professional development. She is interested in knowledge management and the development of culture, behaviour and systems to support this. The focus of her current role is digital resource discovery, but she also co-leads the COVID-19 workstream, supporting the learning and recovery of knowledge and library services through the pandemic.

Helen Bingham
Head of Knowledge and Library Services (Resource Discovery)
Health Education England

Helen is Head of Knowledge and Library Services (Resource Discovery) at Health Education England she leads the resource discovery workstream of HEE’s Knowledge for Healthcare strategy. A qualified knowledge specialist, she has worked for the NHS for over 30 years in a wide range of library and technology enhanced learning roles.

11:45am - 12:00pm
ID: 157 / 3.1: 6
Oral Presentation
Topics: Professionals Connected

Health and well-being based on science and research: Building of the National Digital Library for Finnish social welfare and health care professionals

Paivi Ukkonen, Aila Ruokokoski

SOTEVirtuaalikirjasto, Finland


We started the project in 2017 to explore new ways to provide information and e-resources for Finnish social welfare and health care professionals in 16 non-university central hospitals, health care districts and social welfare and health care municipalities.

The results of the 3-year project were a success. The National Digital Library, Helli, was opened in January 2020. It provides access and a platform to e-resources for users of all member organizations via

Fourteen project organizations established SOTEVirtuaalikirjasto, a non-profit corporation behind the library. SOTEVirtuaalikirjasto is a legal entity and was incorporated in November 2019.


The basic aims of SOTEVirtuaalikirjasto and the National Digital Library, Helli are:

To develop nationwide procurement and hospital library services
To provide clients (owners) with e-resources to maintain information and expertise and to promote quality of care and patient safety
To ensure equal access to the basic collection and international scientific information regardless of geographical location
To produce direct economic benefits and cost savings
To help increase the attractiveness of the workplace

Method/ Program Description

Project staff: 1–2 project employees

Project team: 10 members (library professionals and a doctor), 12 meetings

Project management team: 6 administrators of the hospital districts, 3 meetings

Corporation board: 5 members

Corporation staff: 2 employees

An optimized procurement of scientific resources

SOTEVirtuaalikirjasto is an official procurement unit for its owners. A new concept of procurement was brought into use by direct subscriptions and Pay Per View orders. The use of agents has been mostly abandoned. Joint licenses have brought remarkable savings.

The National Digital Library, Helli – a Personal Pocket eLibrary

The National Digital Library, Helli is built on the LibGuides platform. It utilizes the Ovid Discovery search portal, and remote access is provided by OpenAthens. Helli provides easy access to diverse, up-to-date international information for busy clinicians and professionals.

Results/ Evaluation

What is unique about this project is that it will continue to exist as a new national activity.

The project has created cost savings, better service and order management. The cost savings of joint acquisitions are 20–50 %.

The National Digital Library, Helli gives all organizations access to a common basic collection. Joint procurement has increased the number of titles up to 17,000. Before the project, the smallest hospital collections included just 30–50 titles; the larger ones had 150–10,000 titles.

Services will be evaluated for the first time in February 2022 by the end users.


Our project is exceptional evidence of trust and collaboration between hospital libraries.

Managing a project with limited resources needed a clear vision, a strong state of mind and patience from all partners. Professional skills and knowledge of the medical publishing business were essential.

The major prerequisite for success was the support and commitment of the highest administrators of the hospital districts to the project and its goals.

Cooperation with library professionals with strong experience working in a hospital environment was also important.

Human Touch (Recommended)

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