Customers’ Emotional Reactions toward Service Robots: A Mixed Methods Analysis in Retail and Elderly Care Service

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AI as a Service – Einführung von KI in KMU

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The Anxious Customer Journey: Scale Development for CCI-Induced Social Anxiety While Grocery Shopping

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Business Customer Experience (BCX): Conceptualization and Implications for Research

Michael Kleinaltenkamp, Larissa Becker, Ingo O. Karpen, Elina Jaakkola, Ekaterina Panina, Roberto Madruga

Investigating the role of sport consumer engagement in nonprofit sport clubs

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Narratives about the future of banks: How thinking about markets and institutions influences thinking about the future of banks

Ulf Hübenbecker, Susanne Homölle

The Impact of Central Bank Digital Currency on Financial Services Providers

Lars Beckmann, Jörn Debener, Andreas Pfingsten

Behavioral spillover from a sustainability perspective and its relevance for service innovations

Oliver Behn, Johannes Wichmann, Angelina Schilling, Michael Leyer

The double-edged sword of transparency in sustainable customer behavior - Insights from the hospitality industry

Lars Findeisen, Christian Brock