Conference Agenda

Smart Landscaping Services

Kai-Wen Tien, William E. Sitzabee, Phillip Melnick, Vittaldas V. Prabhu

The Pennsylvania State University, United States of America

Digital servitisation and smart services for the new normal

Giuditta Pezzotta¹, Nicola Saccani², Federico Adrodegari², Mario Rapaccini³

¹Department of Management, Information and Industrial Engineering, University of Bergamo, Italy; ²Department of Mechanical and Industrial Engineering, University of Brescia, Italy; ³Department of Industrial Engineering, University of Florence, Italy

Transformation of Manufacturing Firms: Towards Digital Servitization

Slavko Rakic¹, Ivanka Visnjic², Paolo Gaiardelli³, David Romero⁴, Ugljesa Marjanovic¹

¹University of Novi Sad, Faculty of Technical Sciences, Trg Dositeja Obradovica 6, 21000 Novi Sad, Serbia; ²Department of Operations, Innovation and Data Sciences, ESADE Business School, Ramon Llull University, Av. Pedralbes, 60-62, 08034 Barcelona, Spain; ³University of Bergamo, Viale Marconi, 5, 24044 Dalmine, BG, Italy; ⁴Tecnológico de Monterrey, Del Puente 222, Ejidos de Huipulco, 14380 Mexico City, Mexico

Service Shop Performance Insights from ERP Data

Shaun West¹, Daryl Powell², Fabian Ille¹

¹Lucerne University of Applied Sciences and Arts, Switzerland; ²SINTEF Manufacturing AS

Setting the Stage for Research on Aftermarket Production Systems in Operations Management

Clemens Gróf, Torbjørn H. Netland

ETH Zurich, Switzerland