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Conference Agenda

Overview and details of the sessions of this conference. Please select a date or location to show only sessions at that day or location. Please select a single session for detailed view (with abstracts and downloads if available).

Only Sessions at Location/Venue

Session Overview

Session

Engineering of Smart-Product-Service-Systems of the Future

Time:

Tuesday, 07/Sept/2021:

6:15pm - 8:15pm

Session Chair: Jan Frick
Session Chair: Giuditta Pezzotta

Virtual location: Tuesday Room 4

Presentations

ID: 546 / ESP-02: 1
Special session: Engineering of Smart-Product-Service-Systems of the Future
Keywords: landscaping, workforce planning, mowing, mixed integer programming

Smart Landscaping Services

Kai-Wen Tien, William E. Sitzabee, Phillip Melnick, Vittaldas V. Prabhu

The Pennsylvania State University, United States of America

ID: 347 / ESP-02: 2
Special session: Engineering of Smart-Product-Service-Systems of the Future
Keywords: Digital Servitization, Smart Service, COVID-19, Latent Dirichlet Allocation (LDA), focus group

Digital servitisation and smart services for the new normal

Giuditta Pezzotta¹, Nicola Saccani², Federico Adrodegari², Mario Rapaccini³

¹Department of Management, Information and Industrial Engineering, University of Bergamo, Italy; ²Department of Mechanical and Industrial Engineering, University of Brescia, Italy; ³Department of Industrial Engineering, University of Florence, Italy

ID: 305 / ESP-02: 3
Special session: Integrated Manufacturing & Service Operations Management for Product-Service Systems
Keywords: Servitization, Digital Transformation, Product-related Services, Digital Services.

Transformation of Manufacturing Firms: Towards Digital Servitization

Slavko Rakic¹, Ivanka Visnjic², Paolo Gaiardelli³, David Romero⁴, Ugljesa Marjanovic¹

¹University of Novi Sad, Faculty of Technical Sciences, Trg Dositeja Obradovica 6, 21000 Novi Sad, Serbia; ²Department of Operations, Innovation and Data Sciences, ESADE Business School, Ramon Llull University, Av. Pedralbes, 60-62, 08034 Barcelona, Spain; ³University of Bergamo, Viale Marconi, 5, 24044 Dalmine, BG, Italy; ⁴Tecnológico de Monterrey, Del Puente 222, Ejidos de Huipulco, 14380 Mexico City, Mexico

ID: 310 / ESP-02: 4
Special session: Integrated Manufacturing & Service Operations Management for Product-Service Systems
Keywords: data mining; enterprise resource planning; business performance; service center

Service Shop Performance Insights from ERP Data

Shaun West¹, Daryl Powell², Fabian Ille¹

¹Lucerne University of Applied Sciences and Arts, Switzerland; ²SINTEF Manufacturing AS

ID: 495 / ESP-02: 5
Special session: Integrated Manufacturing & Service Operations Management for Product-Service Systems
Keywords: Closed-loop supply chain, Remanufacturing, Product-service systems (PSS), MRO, Circular economy

Setting the Stage for Research on Aftermarket Production Systems in Operations Management

Clemens Gróf, Torbjørn H. Netland

ETH Zurich, Switzerland