Topic: Entering refunds / credit notes in ConfTool Pro  (Read 43387 times)

How can I enter a full refund for the payment of a registration that was canceled by the participant after the payment has been recorded in the system.
or
How can I enter a credit note?

Please go to:

Overview => User and Participant Management => Participants

Search for the respective participant and click on his / her name to see the "Details of the Participant's Registration".
Please select "Manage payments" to access all payments related to this participant.

To enter a refund, please create a new entry with a negative payment amount.
You can modify the text for the option "* Payment Details". This text will be displayed to the participant (see image).
Do not delete the already recorded payment for refunds or credit notes!

If you want to delete a payment that was recorded erroneously, please see:
http://www.conftool.net/ctforum/index.php/topic,142.0.html